报名培训、服务价格和常见问题

To register for TechExcel training class, please either contact your TechExcel account manager, or email Richard Zhu at rzhu@techexcel.com to arrange. In order to maintain a higher level of training, space is limited and classes fill up quickly. Early registration is highly recommended.

To assist you in getting our products up and running smoothly and quickly, we offer the following training options:

Training Option	Description	Pricing
Public Classes	Currently available in San Francisco Bay Area – Lafayette, California	3-day classes $1200/trainee 4-day classes $1600/trainee 5-day classes $2000/trainee
On-site training	A TechExcel trainer goes to your site no matter where you are located. Training can be personalized for your specific needs and use your business as an example.	1-day class $2000 2-day class $3000 $1500 for each additional day, plus travel cost
Online training	If your schedule or budget will not accommodate travel to one of our training facilities, or bringing one of our trainers to your site, you can still get training via our online training program. As long as you have a PC, a standard web browser, and a telephone, we can use WebEx to turn your desk into a TechExcel classroom.	1-day class $1500 2-day class $2250 3-day class $3000 $1000 for each additional day

BayPorter Express is the best for Alameda, Contra Costa, San Francisco Counties. Airports Served: San Francisco International and Oakland international Airports

Rates for San Francisco & Oakland International Airports
* Service available only form the airport
N/A Service is not available

City	SFO	Oakland
San Ramon	$40*	N/A

For Reservations and Information, Please Call:
1 (877) 467-1800 Bay Area Toll Free
1 (415) 467-1800 Outside the Bay Area
Online Reservations (minimum 24 hours in advance)
Visit Bayporter Express Airport Shuttle

San Francisco International Airport Boarding Instructions:

When you have your baggage and are ready for Ground Transportation at San Francisco International Airport, go to the Courtyards listed below, BayPorter Express will board passengers on top of the hour and on the bottom of the hour from 6am to 10pm daily except Thanksgiving and Christmas Days. Reservation is required from Airport pick ups. If you do not have a reservation or any question(s) regarding pick ups, please call BayPorter Dispatcher at 1-877-467-1800 (Bay Area Toll Free).

• Terminal #1 (South Terminal: US Air, Continental, Alaska, Northwest, Delta...)
  Boarding Area: Courtyard #1 (same area as Charter Buses Boarding). From Baggage Level (Level 1) go out from the baggage claim doors and turn LEFT, follow the curb toward the beginning of the building until you reach a small parking area with the sign indicating "Courtyard #1".
• Terminal #3 (North Terminal: American, United Airline...)
  Boarding Area: Courtyard #4 (same area as Charter Buses Boarding). From Baggage Level (Level 1), go out from the baggage claim doors and turn RIGHT, follow the curb toward to the end of the building until you reach a small parking area with the sign indicating "Courtyard #4".
• Terminal #4 (International Terminal: All International Airlines)
  Boarding Area: Courtyard #G (same area as Charter Buses Boarding). From Custom or Baggage Level (Level 2), go out from the Custom doors and turn RIGHT, take escalator or elevator down to Level 1, look for a sign indicating "Bus Courtyard #G".

Oakland International Airport Boarding Instructions:

When you have your baggage and are ready for Ground Transportation at Oakland International Airport, go to the Door to Door Reservation Shuttle Stops listed below. Bayporter Express will board passengers on top of the hour and on the bottom of the hour from 6am to 10pm daily except Thanksgiving and Christmas Days. Reservation is required from Airport pick ups. If you do not have a reservation or any question(s) regarding pick ups, please call BayPorter Dispatcher at 1-877-467-1800 (Bay Area Toll Free).

• Terminal #1 (All Major Airlines Except Southwest Airline)
  Boarding Area: Go out from the baggage door, cross the street to the Second Island and go down a few small steps. Turn RIGHT and look for a bus shelter indicating "Door to Door Reservations". Be sure to inform the Curb Coordinator that you have reservation with BayPorter Express.
• Terminal #2 (Southwest Airlines)
  Boarding Area: Go out from the baggage door, cross the street to the Second Island and go down a few small steps. Turn LEFT and look for a bus shelter indicating "Door to Door Reservations". Be sure to inform the Curb Coordinator that you have reservation with BayPorter Express.

Bay Area Activities

Bay Area Activities	Distance
Blackhawk Auto Museum	20 miles
Blackhawk Plaza	20 miles
Camelot Park Entertainment Center	12 miles
Carmel and Monterey	130 miles
Downtown San Francisco	40 miles
Concord Pavilion	25 miles
Golden Gate Bridge and Park	45 miles
Lake Tahoe	180 miles
Las Trampas Stables	2 miles
Livermore Wineries	35 miles
Mount Diablo State Park	1 mile
Napa and Sonoma Valleys	50 miles
Network Associates (Oakland) Coliseum	20 miles
Paramount's Great America	35 miles
Santa Cruz Beaches and Boardwalk	60 miles
Six Flags Marine World Africa USA	30 miles
Stoneridge Mall, Pleasanton	15 miles
Waterworld USA	20 miles
Yosemite National Park	180 miles

General Information

What time does class start?
All classes begin at 9:00 a.m. and end at approximately 4:00 p.m. All necessary course materials are provided and dress is casual. To create an optimum learning environment, the use of electronic recording devices in the classroom is strictly prohibited. This includes the use of cell phones, Blackberry's, video devices, digital recorders and any other electronic medium. We provide administrative breaks throughout class; therefore we strongly encourage all students to discontinue email usage.

Does TechExcel University provide meals during the training classes?
TechExcel University provides light refreshments throughout the day. Lunch is the responsibility of the student. There are several restaurants in the area - all with varying prices.

Is there a dress code?
Dress is casual. Please dress comfortably, as you will be in class all day.

Do I need to bring my laptop or any other type of technology to instructor-led classes?
No. When attending an instructor-led class, you will have your own workstation and everything will be provided for you (training manual, pencil, note paper, etc.)

What will be covered in the class?
All course information may be found at Course Options. TechExcel University reserves the right to change training offerings at any time.

Can I contact the instructor if I have further questions?
Your instructor will be more than happy to assist you with any specific questions during the course and after the course when time permits.

Do I need to bring my laptop or any other type of technology to instructor-led classes?
No. When attending an instructor-led class, you will have your own workstation and everything will be provided for you (training manual, pencil, note paper, etc.)

What will be covered in the class?
All course information may be found at Course Options. TechExcel University reserves the right to change training offerings at any time.

Can I contact the instructor if I have further questions?
Your instructor will be more than happy to assist you with any specific questions during the course and after the course when time permits.

Can you recommend a hotel near the facility?
You can find our recommended hotels at the link (locations). It will provide you travel directions, addresses, and hotels.

Does TechExcel provide transportation to and from the airports or hotels to your training centers?
No, it is up to the individual student to secure transportation to and from the airport and their hotel to the training center. For additional information, link to training facilities and hotels.

How do I contact TechExcel University?
Contact TechExcel University at rzhu@techexcel.com or call 1-800-439-7782 ext. 3916.

Do I need to bring my laptop or any other type of technology to instructor-led classes?
No. When attending an instructor-led class, you will have your own workstation and everything will be provided for you (training manual, pencil, note paper, etc.)

Registration

What is included in Academy fees?
When attending an instructor-led class, you will have your own workstation and everything will be provided for you. This includes appropriate training manuals, pencils, note paper and other items. Airfare, lodging, other transportation and meals (other than light snacks) is the responsibility of each student.

Do you offer volume discounts?
Yes, we do!

NOTE: Discounts apply to students from the same company attending the same class or course.
10% discount off total price for 3-5 students
15% discount off total price for 6-8 students
20% discount off total price for 9 or more students

Can substitutions be made?
Yes. Contact TechExcel University at rzhu@techexcel.com or call 1-800-439-7782 ext. 3916. to substitute attendees. Substitutions may be made by letter or by phone.

How do I purchase training?
Please contact TechExcel University rzhu@techexcel.com or call 1-800-439-7782 ext. 3916. Once one form per student is completed, you may send electronically to rzhu@techexcel.com or fax to 925-871-3991. Our helpful Academy team members will contact you to ensure all information is correct. You may register for your courses, using a credit card, check, or purchase order. Registration can only be confirmed once payment or company purchase order has been received.

How will I be notified once I have completed the registration process and what information will I be given?
Once you have completed the registration process, you will receive an acknowledgement message based on the contact preference you selected during registration. If payment information is included and the class is open you will receive a notification that includes your confirmation number, confirmation of the class, date, location, and billing information.

Does TechExcel offer a discount if I attend multiple classes or special corporate incentives?
TechExcel University offers several alternative ways to purchase classes. To learn more about these offerings, please contact us at rzhu@techexcel.com or call 1-800-439-7782 ext. 3916.

The class I want to attend is full. Can I put myself on a wait-list?
Yes. Enroll in the desired class. If space becomes available you will confirmed in the class. Remember your training must be prepaid so that you can be confirmed.

I did not receive a confirmation letter and no one has contacted me. What should I do?
Contact TechExcel University at rzhu@techexcel.com or call 1-800-439-7782 ext. 3916.

Did you receive my PO?
Contact TechExcel University at rzhu@techexcel.com or call 1-800-439-7782 ext. 3916.

I sent my PO, why have I not been confirmed?
The class must meet minimum student enrollment. We will confirm the class when we meet the requirement or two weeks before the start date of the class.

When will I receive class confirmation?
You will receive class confirmation no later than two weeks before the start date of the class.

How do I register for a class?
Please access the Registration FAQ for step-by-steps instructions.

Cancellation

What if I need to cancel my attendance at the last minute?
TechExcel University has specific policies regarding cancellation and rescheduling of attendance. If you have extenuating circumstances and would like to discuss them, please contact TechExcel University at rzhu@techexcel.com or call 1-800-439-7782 ext. 3916.

What happens if a class is cancelled and I have already made my travel arrangements that include a non-refundable airline ticket?
TechExcel University's cancellation policies are designed to give you enough notice to allow modification to your travel plans. Should unusual circumstances occur, we will discuss specific situations on a case-by-case basis.

If the course is cancelled, when will I be notified?
You will be notified two weeks before the class start date.

Does TechExcel ever make changes to the schedule such as canceling a session or changing the start date?
Due to instructor demand, TechExcel University may occasionally cancel or change the start date/location of regularly scheduled classes. If it is necessary to cancel or change a session, we will notify you at least two weeks before the start date via telephone and/or email.

TechExcel University Cancellation/Course Attendance Policy
Registrations canceled less than ten business days prior to the start of the class are subject to a 50% cancellation fee. Registrants who hold reservations and fail to attend will be invoiced in full. Substitutions may be made at any time until the start of class. TechExcel reserves the right to cancel any class ten business days prior to the start date of the class. In such instances, our liability is limited to the full refund of the registration fee.

Substitutions may be made by letter or by phone.

When will I receive my refund due to the cancelled class?
You will receive your credit card refund the day the class is cancelled. A refund letter will be sent to you.

Unforeseen circumstances such as illness
If for any reason you are unable to complete a class due to an illness or emergency, TechExcel University encourages students to re-enroll in another offering of the same class within 60 business days. Please contact rzhu@techexcel.com or call 1-800-439-7782 ext. 3916.

Billing

Will I be sent a receipt?
Yes, you will receive a receipt via email the within 3 business days following your course purchase.

What forms of payment does TechExcel University accept?
We accept the following: Visa, Master Card, American Express, Purchase Orders and Checks.

What is a PO?
A Purchase Order (PO) is a document normally created by a company's finance department that serves as an order for goods or services, shows approval for the purchase, and serves as a vehicle for a vendor to invoice against and reference on the invoice.

How do I submit a PO?
You can submit your PO by fax to 925-871-3991, or rzhu@techexcel.com if there is an electronic copy.

What is required on a PO?
At a minimum, it needs to show the purchase order number and the product you are purchasing as well as the price. It is nice if the name of the student(s) and the name of the course(s) are indicated.

How can a customer waive a PO request?
If you would like to be invoiced and cannot produce a purchase order, we need an email or a fax from your finance department or a person in the company with the authority to authorize a purchase. This message needs to state that you do not produce purchase orders, however, Sunflower can invoice for the classes (the letter needs to indicate the courses and the students) that are to be taken.

Where do I send payments?

Can I enroll using a credit card?
Yes! Enrollments can be processed using a credit card.

TechExcel University

Registration and Course Information
TechExcel University attn: R. Zhu
3675 Mt. Diablo Boulevard, Suite 200
Lafayette, California 94549
925-871-3916
rzhu@techexcel.com

TechExcel University exists to accommodate the educational needs of our customers. We limit the seats in our classes, and there may be a waiting list for some courses. In the unlikely event that a class is cancelled or rescheduled, TechExcel cannot assume responsibility for other costs to students including airline tickets and hotel reservations. We encourage you to book airline tickets and hotel reservations accordingly. By registering for classes at the University, you agree to meet any required prerequisites, if applicable, for TechExcel University classes.

All registered students will receive confirmation based on their contact preference once their selected class(es) reaches its minimum capacity and the following criteria are met:

• Student submits a completed online registration form
• Student meets all class prerequisites
• Pre-payment by credit card, check, or copy of a purchase order for the course is received

Registrations canceled less than ten business days prior to the start of the class are subject to a 50% cancellation fee. Registrants who hold reservations and fail to attend will be invoiced in full. Substitutions may be made at any time until the start of class. TechExcel reserves the right to cancel any class ten business days prior to the start date of the class. In such instances, our liability is limited to the full refund of the registration fee.