"我们花了 18 个月的时间寻找一个分布式缺陷跟踪解决方案。作为已经通过 ISO 9000 认证的本地化公司,我们始终没有找到一款功能强大、可扩展的、同时又简单易学的管理软件,直到我们发现了 DevTrack,整个寻找过程可谓是漫长而又辛苦。在这里,DevTrack 很受终端用户和管理员的欢迎,因为大家发现了它令人难以置信的特点,非常容易操作、管理和定制;而且还可以与 Microsoft Visual SourceSafe 无缝集成。"
Ken Foster Chief, Service and Support
California National Guard
"与其它的解决方案相比,TechExcel 产品更容易使用,同时它还为我们节约了大量的成本。"
Darren Conway Manager, Quality Assurance
Jenny Craig
"As a result of implementing DevTrack, Jenny Craig's Information Systems department now has the ability to more effectively generate informative reports, oversee and balance employee workloads, access historic records, and manage our change control process. In addition, we have increased visibility to issues such as change requests, enhancements and tasks, as well as their owners, statuses and time estimates. We're pleased with the results DevTrack has realized for us so far, and look forward to continued cost savings and program enhancements in the future. "
"TechExcel ServiceWise U 项目管理非常灵活,实施后我们用一个系统代替了此前IT部门使用的多个系统;更重要的是,它立刻提高了学校的ROI(Return On Investment,ROI)。"
Kathy Veldboom Vice President, Quality & Support
Amcom Software
"TechExcel's CustomerWise and supporting add-on modules allow us to logically bring together processes that needed to be unified, yet also enable us to follow escalation and notification processes unique to each call center. Extremely easy to configure, TechExcel provides us with the ability to mold the application to meet our unique business needs as well as interface to several other systems at Amcom in Sales and Marketing, Accounting, Development, and QA. y interfacing with these other systems, all departments will have essential information in real time from TechExcel.
Amcom is very excited to enhance the services we are providing to our customer base through TechExcel. Presently, only one call center has a Web portal that allows customers to interact with technical analysts. With TechExcel, Amcom will be able to provide a web portal for all of our customers to manage their own cases, search our knowledge base, and download many helpful documents."